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A business consultant for 16
years, Melissa’s expertise lies in sales, customer service
and training measurement. With an extensive background in sales &
service training, Melissa consistently saw companies spend their
training dollars with high expectations, but no useful way in which to
measure the impact of those dollars spent.
Utilizing her technological skills,
Melissa has developed measurement systems that will pinpoint both the
visible and invisible impact made by training.
With Melissa’s experience
in organizations
of varied size and industry, she is able to take abstract information
and transform it into hard, factual data that is then used to make
effective business decisions. Her skills are utilized in the
following areas:
- Customized
E-Interviews
- Pre and Post Training
Assessment
- Survey Development,
Data-Entry and Reporting
- Development,
Programming and Reporting for Product Testing
- Behavioral Assessment
Implementation & Reporting
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