Working from Within
Labor Day, a celebration and acknowledgment of the individuals that
work and contribute to our organization and economic society. It is a
good time to look inside our organization and evaluate what we do to
contribute to building loyalty with these individuals
Looking inward can assist us in building external customer
loyalties. As the authors of “The Service Profit Chain” found,
long-term successful service organizations know that a key to
long-term profitability and business results lies within the
culture and individuals providing the goods and services.
There are links in the “service profit chain” – the links
that bind…
Leadership to
Employee satisfaction and loyalty to
Customer satisfaction and loyalty to
The profitability of the organization.
Building the internal satisfaction and loyalty of our
internal customers (talent) as well as the external customer
loyalties results in increased profits. Examples that support
this statement abound in books, articles and research reports.
If you would like data on these studies, please email me your
request and I’ll send you excerpts.
How do organizations build the right type of
environment? It starts with a plan. Ask good questions and drive
a plan to build talent loyalty. Ask:
- What are our objectives for internal talent loyalty?
Clearly describe the culture, your coaching practices,
levels of retention, internal advancement opportunities, and
the caliber of people on the team. Having a target drives
the appropriate planning and action.
- Where are we now in relation to these objectives? Ask
your talent their opinion!
- What is the gap between where we are and where we want
to be?
- What actions can we take to close that gap?
- What are the barriers to attracting and retaining top
talent?
- How can we impact our existing talent?
- What tools and resources do our managers need? Next
Generation Consulting, a Milwaukee consulting firm, focusing
on assisting organizations understand, recruit and retain
“young talent” reports that talent will be loyal to a person
more so than the company. Equipping your managers is your
front-line offense.
- What business impact can we drive by taking
What is important is to identify the outcome, the actions to
get there and who should be involved including target dates.
Today is a good day to start!
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Want more information about how our program and services
might assist your
organization? Contact Nancy Bleeke at (414) 235-3064 |
