Small Words, Big Impact
Words. Every culture has some verbal way of expressing themselves and
communicating with each other. Our culture uses language – whether
verbal or
written – to communicate. Our choices of the words we use build or
break.
Seemingly small words and phrases can leave a big impact after they are
said or written.
Examples:
- I hate you!
- No
- You always...
- You’re not listening.
|
- I’m angry
- Duh
- You never...
|
These words and phrases, though small, can evoke negative
emotions and
reactions from the receiver.
In contrast, small words/phrases to use as often as possible
to make a positive statement:
- I
understand
- I
appreciate…
- I’m
sorry
|
|
- Question starters such as:
How, who
what, where,
when, why also help keep the dialogue
open.
- And the words we learned as young children –
please,
thank you, good to see you, I love you, I care, I’m
happy. A Lenox poll found
|
Something to think about, isn’t it? Make the effort with your
word choice. Have
a BIG
positive impact by using better
small words!
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Want more information about how our programs and services
might assist your
organization in building business results?
Contact Nancy Bleeke at (414) 235-3064 |
